Contact Norplagg

Do you have questions? Do you need help with an order? Or do you just want to get in touch with us?

You are always welcome to contact us.

Contact us

If you don't find the answer on our information or FAQ pages, we are just a message away.

Email: service@norplagg.com

Phone: +46 8 446 85 159

For us to help you as quickly as possible, please include the following information in your message:

• Your full name
• Phone number
• The city where you are located
• Product images (if your inquiry concerns a return, exchange, or damaged item)

We aim to respond within 24 hours (excluding Sundays).

Customer service opening hours

You can contact us during the following hours:

• Monday – Friday: 09:00 – 17:00
• Saturday: 10:00 – 18:00
• Sunday: Closed (you can still email us – we will get back to you on Monday)

Frequently asked questions

Q: How long does delivery take?

A: We usually need 3–5 business days to process your order before it is shipped. Delivery then takes approximately 15–20 business days, depending on your location. Please note that holidays may affect delivery time.

Q: What is the return policy?

A: Once we have received and checked your return, we will initiate a refund or exchange. Please allow up to 14 days from the date we received the item.

Q: How do I contact you regarding my order?

A: You can email us directly at service@norplagg.com, call us at +46 8 446 85 159, or use the contact form on this page.

Thank you for shopping with Norplagg. We look forward to assisting you.